FAQ
Straight answers about hygiene, ratings and Plenova.
If your question depends on a specific restaurant or official scheme, contact us with the details.
Is Plenova Labs recognised by FSSAI or QCI as an HRAA?+
This V1 website does not claim that status. Plenova is presented as an independent hygiene-readiness, assessment and technology provider. If formal recognition is granted later, the claim should be published with verifiable scope and validity details.
Is a Plenova assessment an official FSSAI Hygiene Rating?+
No. A private Plenova readiness review or assessment must not be treated as an FSSAI licence, official Hygiene Rating or government certification.
What businesses can enquire?+
Restaurants, cafés, quick-service outlets, bakeries, sweet shops, catering operations and multi-outlet food businesses can enquire. Final scope depends on the service and applicable requirements.
Do we need to create an account?+
No. Version 1 uses a simple enquiry form. A portal can be introduced later if ongoing records, evidence and audit history justify it.
What happens after I submit the form?+
Plenova receives the information, reviews your stated needs and contacts you to clarify scope and the appropriate next step.
Does a rating guarantee that food is always safe?+
No. Any rating reflects a defined assessment at a point in time and within a stated scope. It cannot guarantee that no future lapse or illness will occur.
How is consumer research used?+
It informs problem framing and product direction. The findings are self-reported and should be read with the methodology limitations shown on the Research page.
Can Plenova help us prepare for an official process?+
Plenova may be able to support readiness and operational improvement. Any official audit or rating must follow the applicable scheme rules and be conducted by an eligible, authorised party.
Start a conversation
Let’s build your next hygiene milestone.
A short conversation is enough to identify the right starting point.